1. About Us

Halaa Neon Signs is an Australian-based business providing custom LED neon signs and illuminated signage solutions for homes, events, and businesses. Our registered address is 20 Highlands Rd, Seymour VIC 3660, Australia. You may contact us at hello@halaaneonsigns.com or via WhatsApp at +61 469 719 052.

2. Custom Orders & Design Approval

All our products are custom-made to order based on the specifications provided by the customer. This includes size, colour, font, layout, materials, mounting options, and electrical requirements.

Before production begins, we provide a free 1-to-1 mock-up for approval. It is the customer’s responsibility to carefully review and confirm that all details are correct, including spelling, dimensions, colours, and orientation. Once the design is approved and production has commenced, no changes can be made.

Halaa Neon Signs is not responsible for errors approved by the customer during the design confirmation stage.

3. Pricing & Quotes

All prices are quoted in Australian Dollars (AUD) unless stated otherwise. Quotes are valid for the period specified at the time of issue. Prices may change due to material costs, design complexity, or additional customer requests.

We reserve the right to amend pricing in the event of errors, omissions, or changes requested after the initial quote approval.

4. Payment Terms

Full payment is required before production begins unless otherwise agreed in writing. By submitting payment, you confirm acceptance of these Terms and Conditions.

We accept payment through approved payment gateways displayed on our website or provided during the quotation process. Halaa Neon Signs does not store your payment details.

Failure to complete payment may result in order cancellation.

5. Production & Delivery

Production Time

Production timelines vary depending on design complexity and order volume. Estimated production times are provided as a guide only and are not guaranteed.

Shipping

We offer free shipping within Australia unless otherwise specified. Delivery times may vary depending on location, courier services, and external factors beyond our control.

Once an order has been dispatched, tracking information will be provided where available. Halaa Neon Signs is not responsible for delays caused by couriers, customs, weather conditions, or other unforeseen circumstances.

6. Risk & Installation

Risk of loss or damage passes to the customer upon delivery. Customers are responsible for ensuring safe handling and proper installation of the sign.

While our signs are designed for easy installation, we strongly recommend professional installation for larger, outdoor, or hard-wired signs. Halaa Neon Signs is not liable for damage or injury caused by improper installation, misuse, or modification of the product.

7. Warranty

All LED neon signs come with a 2-Year Warranty, covering manufacturing defects and LED failure under normal usage conditions.

The warranty does not cover:

• Physical damage caused by mishandling or impact

• Damage caused by improper installation

• Electrical damage due to power surges or incorrect voltage

• Normal wear and tear

• Damage caused by unauthorised modifications or repairs

Outdoor signs with optional IP67 waterproof protection must be installed and maintained according to provided guidelines for the warranty to remain valid.

8. Returns, Refunds & Cancellations

Due to the custom nature of our products, we do not offer refunds or returns for change of mind.

Refunds or replacements may be considered only if:

• The product arrives damaged

• The product is defective due to manufacturing fault

Any issues must be reported within 48 hours of delivery, along with clear photographic evidence. We reserve the right to inspect and assess all claims before approving a resolution.

Order cancellations are not permitted once production has commenced.

9. Intellectual Property

All designs, mock-ups, images, text, and content displayed on our website remain the intellectual property of Halaa Neon Signs unless otherwise stated.

Customers confirm that any logos, trademarks, or copyrighted material provided for custom signage are owned by them or used with proper authorisation. Halaa Neon Signs is not liable for copyright or trademark infringement arising from customer-supplied content.

10. Limitation of Liability

To the maximum extent permitted by law, Halaa Neon Signs shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products or services.

Our total liability shall not exceed the amount paid for the product in question.

11. Consumer Guarantees

Nothing in these Terms and Conditions excludes or limits your rights under the Australian Consumer Law (ACL). Where applicable, consumers are entitled to repair, replacement, or refund as provided by law.

12. Privacy

We respect your privacy and handle personal information in accordance with our Privacy Policy. By using our website or services, you consent to the collection and use of your information for order processing and communication purposes.

13. Changes to Terms

We reserve the right to update or modify these Terms and Conditions at any time. Changes will take effect once published on our website. Continued use of our services constitutes acceptance of the revised terms.

14. Governing Law

These Terms and Conditions are governed by the laws of Victoria, Australia. Any disputes shall be subject to the exclusive jurisdiction of the courts of Victoria.

15. Contact Us

If you have any questions regarding these Terms and Conditions, please contact us:

Halaa Neon Signs
Email: hello@halaaneonsigns.com
WhatsApp: +61 469 719 052
Address: 20 Highlands Rd, Seymour VIC 3660, Australia

By placing an order with Halaa Neon Signs, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.